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Shipping
The site Regal Ruby Luxury Gift Designz, is constantly striving to serve the customers with the best quality customer service. The employees of Regal Ruby Luxury Gift Designz constantly strive to ensure fast and efficient method of processing and shipping out orders. When orders are received during business hours, we at Regal Ruby Luxury Gift Designz will try to get the order out the same day. Unless there is a problem with the order, all orders will be processed and shipped out at a minimum of two business days. For shipping rates and arrival times please visit the specified shipping carrier with the tracking number that was provided.
Normal shipping pickup time is 4PM EST Monday through Friday excluding holidays for USPS. All orders received before 1PM, will be processed within the same day, unless there is a lot of pending orders ahead, at which point the order will be shipped out the following business day. Weekend orders will be shipped out on the following business day. If there is an urgent matter with shipping, please email or call us as soon as possible to notify us. Once the shipment is complete it is very difficult to make changes and there might also be extra charge added.
Returns
All sales are final, Unless the return is for but not limited to, defective, broken, or wrong items shipped.
No refunds are STORE CREDIT ONLY. No Exceptions.
Discounted Sales are FINAL No Refund, No exchange NO EXCEPTIONS!!!!!
Example 10% and up any percentage off
NOTE:
1. You must request an RMA (return merchandise authorization) number within 3 business days of receipt before making a return: To request an RMA number please fill out the form completely and email it to us info@rrluxurydesignz.com You can download the RMA form here. Please be sure to let us know in your email: (1) Which item you would like to return. (2) Why you want to return it. The RMA number, once received, must be written in a conspicuous place on the copy of your packing slip.
2. Please note: For a return to be accepted for store credit, items must be in their original purchase condition, including the original product packaging and all accessories. Any item that you received with tags attached must be returned with those tags intact.
3. For any returned packages with failure delivery, i.e., multiple delivery attempts, insufficient address information, you will be issued a store credit for the amount of the purchase, minus original shipping cost and return shipping cost, as well as up to a 30% restocking fee.
Please have all items in the original packaging When returning the items please return by USPS only, (SHIPPING FEE FOR RETURN ITEMS WILL NOT BE GIVEN FOR ANY OTHER METHODS) pack all items in one package box and have the following items inside the return box:
Please print out copy of the RMA receipt
Please provide copy of the invoice indicating which items are being returned
Please indicate the reason(s) for return
Please note that shipping fee will not be credited for return items.
• The postmark date for the return should not exceed a week from the date the RMA, (return authorization number) , was issued, otherwise the return shall be considered late, and the authorization will be voided.
• Returns made without obtaining a RMA number will not be accepted.
• Return Label/Call Tags are not provided.
*To download RMA request form please CLICK HERE.
Order Cancellation
Once your order process has begun and/or been shipped, orders cannot be canceled. Refunds will only be given as STORE CREDIT see criteria. Please allow up to 5 business days to process the order cancellation.
Store Returns & Exchanges
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